mentoring
A mentorship app developed in a 7-day Design Challenge for campus mentorships.

overview

This is Google 2020 UX Design Challenge. I completed the challenge in 7 days :)

Efficient onboarding

Users are able to set up goals, interests, ways of connect, accessibility needs, and link social media accounts during onboarding.

Compatible and easy connection

Mentorships are recommended based on compatibility. Users can connect quickly after learning through personal profiles and communications.

Personalized exploration

Based on user's preference, recommended mentors and events are updated and displayed daily.

Attention to accessibility

Through notifying in a human way of accessibility needs in mentorships, users can empathize and participate more actively in the program.

my process

understanding the prompt

When I got the design prompt, I started with analyzing what the client is actually asking for in the final solution, so that I can have the basic directions in mind.

  1    Users

In the context of this challenge, both sides of our main users - mentors and mentees, should be students only. Thus, we need to provide solutions for peer-to-peer mentorships inside an institution, differentiating from the professional mentorships offered elsewhere.

  2   Tasks/Actions

The prompt also pointed out the tasks that our client want the users to complete are:
        1. Connection
        2. Relationship formation

  3    Content/Theme

Finally, the ultimate theme/content that the whole solution should build on, campus life (However, we need further research on how the users define such broad term).

user research

My research began with both interviewing and sending out surveys to my fellow students at Ga Tech. By gathering both quantitative and qualitative data of their past experiences with mentorships, I wanted to understand their needs as well as important pain points under the described tasks and content.

  1    Surveys

I first created a survey with a mix of closed- and open-ended questions, and gathered results from 14 Ga Tech students (Among them, 9 have had mentorship experiences before, 5 never involved in one).

  2    Interviews

Taking the results of the surveys, I then conducted three half-hour interviews with chosen survey participants to dig deeper into the hidden "why" problems. Below are some aspiring quotes.

affinity diagram

With all collected data in hand, I used affinity mapping to figure out what are the high order needs and pain points.

key findings

Based on the user research and affinity mapping, I synthesized (3) major insights and (9) detailed insights.

1

Inefficient match process between mentors and mentees.

2

Low touch in the mentorship period.

3

Sense of overly structured.

task flow

I created task flows for steps a first-time user typically goes through in order to match with a mentor. I focused more on the two tasks that were mentioned in the prompt:
1. Connection - Mentorship matching
2. Relationship formation - Mentorship hub & Events

low-fi sketches

Based on the established pain points and task flow, I sketched out some low-fi screens using pen and paper. My goal was to bring in the task flow and transfer them into wireframes.

Once finished, I decided to conduct one round of user testing to bring the users into the scenario I ideated.

hi-fi prototype

Considering the feedbacks that I collected from user testing, I started to put more thoughts into design for accessibility. Visually speaking, I wanted to design an interface that is friendly to color blindness, by testing color contrast combinations, font size, and incorporate groups of icons with text indication.

  1    Visual System

  2    Hi-fi screens

future work

Due to the short time for implementation, there are additional insights uncovered in the research study stay unsolved. I also believe there are some improvements that can be done in the future.

    1

    Calendar system/Available time slots: Time conflict stays to be one remaining concern of both mentors and mentees. Incorporating Google Calendar to sync with the app might be one way to go.

    2

    Mentor background validation: As all mentors are students as well, how might we set up a standard for mentor qualifications? Should we introduce third-party users to take charge of the mentor application&validation process?

    reflection

    From this 7-day design sprint, I learned how to:

    • Come up with a plan and conduct an end-to-end research study on my own.
      Within a short period of time, I was able to create surveys, conduct interviews, perform affinity mapping, synthesize, and do one round of user testing.
    • Rapid ideating and prototyping.
      It's a great exercise for me to bring ideas on, transit them to low-fi sketches, and finally design an interactive hi-fi prototype in Adobe XD.

    check out more projects 👇🏻